OMgdeals

Refund & cancellation policy

Last updated 10 September 2026

OMgdeals sells digital products that are delivered instantly and cannot be returned once downloaded. This policy explains exactly when we do and do not refund, so there are no surprises.

When we will refund you

  • The file is faulty — corrupted, won't open, or pages are missing, and we cannot supply a working replacement.
  • The product is materially different from what the product page described.
  • You were charged more than once for the same order — duplicate charges are refunded in full.
  • You paid but never received the product and we are unable to deliver it to you.

When we generally cannot refund

  • You have downloaded the file and simply changed your mind.
  • You bought the wrong product by mistake but the correct one was clearly described.
  • You expected content that was not listed on the product page.
  • You are unable to print the file for reasons relating to your own printer or device.

This is standard for digital goods, because a downloaded file cannot be returned. That said, we would rather solve a problem than keep money from an unhappy customer — if something has genuinely gone wrong, tell us.

How to request a refund

Email us within 7 days of purchase with your order ID, the email you paid with, and a short description of the problem. We aim to respond within one business day. Approved refunds are returned to your original payment method by Razorpay, typically within 5–7 working days.

Cancellations

Because delivery is instant, an order cannot be cancelled once payment is complete. If a payment was taken but delivery failed, treat it as a refund request above.

Questions about this policy? Write to support@omgdeals.in.